Tech
June 2, 2023
Technical Support Engineer
Quarry Bay
Main Duties and Responsibilities:
- IT Support Service
As the 1st level point of contact for any IT related enquiry and request (e.g. PC, Printer or Internet Access issues…etc.)
Provide technical support on all company owned IT equipment or facilities e.g. computers, mobile device, copier…etc.
Follow standard operation procedure and react to any alert message (e.g. virus infection, missed laptop backup…etc.)
Record daily service request to ticketing system
Notify user on any IT services change (e.g. outage, degrade, upgrade…etc.)
Timely escalation for any unresolvable incident (e.g. IT services outage, computer room facilities fault…etc.) - Information Security Support
To enforce security measurement is in-place (e.g. antivirus agent, harddisk encryption…etc.)
Promote security best practice to users
Ensure all devices are patched and updated with the latest anti-virus signature to protect information security
Follow standard operation procedure if any security incident occurred (e.g. missed SPAM/Phishing mail, virus infection…etc.) - IT Projects Support
Participate in coordination with user to perform UAT (User acceptance test) and project rollout
Evaluate and testing component involved in IT projects (e.g. hardware, software…etc.) - IT Operations Support
Ensure IT asset inventory is up-to-date (e.g. software license, hardware record, contract record…etc.)
Manage computer room facilitates and IT equipment are in good state
Regularly review and update documents of operation and user guide
Participate in IT procurement process on all IT related stuff (e.g. quotation, payment, inventory…etc.)
Provide emergency support when necessary, deliver timely support and make appropriate escalation when necessary
Requirements:
University degree in Computer Science, Information Technology or related field
Professional qualification in CCNA / MCSE / ITIL will be an advantage
At least 3 years work experience in technical support service
Solid experience in VIP support service in large corporation
Good team player & strong in project management & able to communicate with all levels stakeholder
Willing to work under pressure & provide support in non-office hour when necessary
Able to handle/solve the problem independently
Good interpersonal and presentation skill
Good command of spoken and written English and Chinese (Cantonese & Putonghua)
Quick Apply:
Technical Support Engineer
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